Terms & Conditions

• GTC General Terms & Conditions on the Provision of Services & Products v5 05.04.2020
• Annex1 GTC Technical specifications of Combridge products and services v3 27.06.2018

• Draft contract for provisioning services
• Annex 1- GTC_v7
• Annex 2 - Commercial Technical Conditions Layer 2_v7
• Annex 2 - Internet Technical Conditions_v7
• Annex 2 - Technical Conditions MPLS_v7
• Annex 2 - Commercial Technical Conditions SIP TRUNK_v7
• Annex 3 - Service delivery order_v7
• Annex 4 - SLA Internet_v7
• Annex 4 - SLA MPLS_v7
• Annex 4 - SLA data transfer Layer 2_v7
• Annex 5 - Verbal Process for commissioning voice services_v7
• Annex 5 - Verbal Process for commissioning _v7

• Commercial Offer voice Combridge - valid from 28.10.2022

• Traffic Measurement & Management Procedures

1. The operator will send the following documents to the following e-mail addresses: office@combridge.ro and sales@combridge.ro:
• a. Interconnection request correctly and fully completed;
• b. Copy of the Type Certificate issued by ANCOM;
• c. Copy of the Numbering License issued by ANCOM;
• d. Copy of the ANCOM Decision on granting the right to use routing numbers;
• e. Copy of ANCOM License for Area assigned to traffic lights used for interconnection.

1. The date of the Request for Interconnection is considered the date when COMBRIDGE receives the filled in form correctly.
2. In case the Application for interconnection is not reasonable or technically feasible, according to ANCOM Decision no. 63/2012, COMBRIDGE will reject the request in writing within 15 working days of receipt of the request by a duly substantiated written notice.

2. COMBRIDGE will provide the Operator with the technical interconnection solution no later than 15 working days after the date when the Interconnection Application was received.
3. If the Operator is accepting the terms of the Standard Interconnection Agreement, negotiation term of the agreement shall be no more than 25 working days from the date of receipt of the request, but not exceeding 7 working days from the date of communication of the technical solution for implementation of the interconnection. If the Operator does not accept the terms of the standard interconnection agreement by the Interconnection Application, the negotiation term of the agreement shall be no more than 45 working days from the receipt of the request for interconnection.
4. The implementation of the interconnection links will be done in accordance with the technical solution after the signing of the interconnection agreement by both parties.
5. After the signing of the agreement by both parties and the implementation of the interconnection solution, the interconnection tests between COMBRIDGE and the Operator will be performed.
6. In order to implement the interconnection solution and the interconnection tests, the Operator will send to COMBRIDGE a request for the programming of the tests to the persons with specific attributions to be nominated in the correspondence sent by COMBRIDGE. In order to implement the interconnection solution and carry out COMBRIDGE transmission, switching and tolling tests, 50 working days are required.
7. After completion of the tests, the Parties will sign a Verbal Process.
8. If any of the tests are unsuccessful, they will be rescheduled within 10 working days of COMBRIDGE / Operator's notification of troubleshooting identified.
9. The Operator shall constitute a Letter of Bank Guarantee in accordance with the stipulations of the Interconnection Agreement.
10. Call termination services will begin to be provided on the date set by the parties.

• Interconnection Agreement
• Interconnection Request
• Technical Annex

Number portability is a service for telephony users that allows subscribers to keep their phone number when changing their telephone service provider.

The implementation of portability removes an important barrier to the development of competition in the electronic communications sector. The ability of subscribers to keep their phone number when changing their provider increases their openness to alternative offers and gives them greater freedom of choice because it eliminates the need to inform the knowledge of changing the phone number.

It is expected that the additional competitive pressure created by portability will force suppliers to make additional efforts to maintain customers through increasingly convincing loyalty programs and to provide more attractive services to attract new customers.

That's why the success of portability will also be reflected by the efforts that operators will make to keep their customers and their numbers, not just the amount of phone numbers that will leave the original networks.

In the long run, portability could reduce the differences between network and off-net calls.

The porting of the number will only be made at the request of the subscriber when he decides to give up a provider of publicly available telephone services (donor provider) and wishes to sign a contract with another (acceptor provider).

The porting process is entirely the responsibility of the accepting provider initiating this process at the time of receipt of a porting request from the end user.

The completion time of the porting process may not exceed 10 working days under normal conditions.

Portability applies to the following categories of numbers:

• Fixed landing (geographic and location-independent) - Any subscriber to a fixed telephony service will have the option of retaining the fixed telephone number when dropping out of subscription to a fixed telephony service provider and subscribing to another service provider fixed telephony; portability of geographic numbers will be possible only within the same geographical area (respectively within the same county or within Bucharest and Ilfov County);
• Mobile number portability (non-geographic) - any subscriber to a mobile service will be able to store the mobile phone number when it is transferred from a mobile service provider to another mobile service provider, regardless of the the technology used to provide the service (2G, 3G, CDMA, etc.), the way of payment (postpaid or prepaid) or the type of services provided (voice, fax, data transmission);
• Portability of non-geographic numbers other than mobile - this includes telephone numbers for free calling (0800), universal access (0801), and universal personal numbers (type 0802 ) and services with special tariff (types 0900, 0903 and 0906); users of these services will be able to keep their phone number when requesting transfer from one service provider to the public, provided the original number is preserved.

Portable fixed telephony numbers to mobile networks and vice versa is not possible.

Currently, most European countries have implemented portability of geographic numbers and non-geographic numbers.

According to the European Commission Report no. 12 on the state of implementation of the regulatory framework in the Member States of the European Union, up to October 2006 at the level of the 24 member countries that reported the data for this study (except for the United Kingdom), 31.4 million mobile numbers ported since the launch of this facility. The largest percentage of ported mobile numbers is recorded in countries like Finland (over 64%) and Denmark (32%), and in Spain and Sweden the percentage is also over 20%. If countries such as Belgium, Ireland, Italy and the Netherlands have a porting rate of between 10% and 16%, there are also countries where the percentage is very low: Luxembourg - 3.4%, Germany, Greece, France, Portugal and Austria - under 1.9%.

• Portability procedures
• Porting request
• Request to terminate porting

preselectare@combridge.ro

www.anrcti.ro

www.portabilitate.ro